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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
300 ratings and 191 comments received in the last 90 days.
08 September 2025
Again, I felt all the way through from initially arranging my new lease to the final handover I was handled with the professionalism, courtesy and respect. Nothing seemed too much trouble and any questions I had were answered promptly and clearly.
31 August 2025
Neil was very attentive - and I would highly recommend him
27 August 2025
The people we met were helpful and accommodating .. didn't feel rushed or pressured
19 August 2025
Excellent experience in York Vertu
18 August 2025
Vertu York made the car buying and handover process excellent, but I was let down, as the salesperson didn't give the correct information about wheel options at the point of sale and wheel exclusivity to the car purchased.
16 August 2025
Neil was excellent
04 August 2025
Can't fault them
03 August 2025
Business Manager came and spoke to us to discuss our proposed purchase, which was a nice personal touch, both he and Neil wanted to make sure we were happy with the cars and financial costs, their main priority and commitment was us being happy
03 August 2025
Very helpful staff
22 July 2025
Car arrived early and I was contacted well in advance to organise a suitable collection date.
14 July 2025
I received regular updates, the handover was very smooth
11 July 2025
Efficient,effective and seamless service from the staff.
05 July 2025
Much of the process was done online but my visits to the sales centre were always a positive experience. the centre has ample parking and refreshments are provided if required.
03 July 2025
Takes all the stress out of making a major life style purchase.
01 July 2025
Cannot fault the service from start to finish
01 July 2025
Cam Stevens was outstanding from start to finish during the purchase of my new BMW. His knowledge, professionalism, and willingness to go the extra mile made the whole experience smooth and enjoyable. I truly appreciated his support throughout!
28 June 2025
Andrew Liddiard went above and beyond to support me with the buying of my new car
24 June 2025
Jordan Dyson was excellent to deal with, very thorough but more importantly very personable with a good sense of humour.
19 June 2025
The lady on reception was very attentive providing coffee and also ice creams(very hot day). The 'Tech guy' was also very efficient in explaining how the vehicle works.
10 September 2025
Workshop controller Carl and service advisor Holly were very helpful and showed genuine concern to help track down the trim and rattle issues which are now much better. Thank you to them - please pass on the message.
10 September 2025
Good service and easy to wait and work
09 September 2025
Lady on service reception was excellent, very professional and delt with my concern
09 September 2025
Staff were very helpful & accommodating when we arrived late for the MOT due to the car breaking down.
09 September 2025
Please see above.
06 September 2025
I'll cover it all in my formal complaint.
05 September 2025
Again great quality service
04 September 2025
efficient service
04 September 2025
The service is great from the team in York, communication is clear, service is friendly and professional, and you always feel like a valued customer
03 September 2025
could not have asked for more
03 September 2025
See above!
01 September 2025
Well satisfied.
01 September 2025
All good apart from the muffled video walk around. It could be clearer.
31 August 2025
Excellent service
31 August 2025
Great people
31 August 2025
Had to wait quite a long time
31 August 2025
Done in time and great service
31 August 2025
Very happy to deal with my recall problem
30 August 2025
Poor response to an issue (still ongoing)
29 August 2025
Very satisfied with what have been done
29 August 2025
Great service
29 August 2025
Jade dealt with me from start to finish and what a joy she was. Super friendly, professional and knowledgeable all in one, she kept me informed throughout and went the extra mile by showing me helpful features on the app. 10/10 for Jade
29 August 2025
Extremely satisfied with the service received
28 August 2025
The work was carried out quickly and efficiently.
28 August 2025
Was ok nothing more BMW charge too much
28 August 2025
Totally satisfied with all aspects undertaken to thoroughly investigate the BMW recall to check the tyres and my request to fit the wheel hubcap cover thrown off by the poor road conditions in N Yorkshire.
27 August 2025
Did what asked first time
26 August 2025
I hate having to use the kiosk to check my car in (as do others!) but there were so many people waiting to check in with a member of staff and I had to get to work, I had no choice.
26 August 2025
Lovely service.
26 August 2025
Excellent service
25 August 2025
The service work was done very well. Disappointed that I couldn't hear the walkaround due to the quality of the recording
25 August 2025
I received outstanding service which left nothing to be desired.
25 August 2025
Good customer service
25 August 2025
All good
24 August 2025
Extremely satisfied
24 August 2025
Friendly and professional service
24 August 2025
No further explanation necessary.
21 August 2025
Issue was handled professionally and the claim on the extended warranty was handled efficiently
21 August 2025
Straight forward to deal with.
19 August 2025
The staff were very friendly and polite. Sarah explained everything that had been done to my car.
19 August 2025
You are of great standard especially in customer service
18 August 2025
Disappointed that when i booked i was offered a complimentary wash and vac which wasnt done, was told due to the hosepipe ban yet not sure how this effects running a hoover! Also having checked commercial businesses are exempt from bans i!!
18 August 2025
Friendly efficient service
17 August 2025
See above
16 August 2025
Good to deal with from start to finish
16 August 2025
As above, a very high standard.
15 August 2025
Friendly, efficient service.
14 August 2025
Holly was friendly, helpful and effective.
13 August 2025
Kept informed by regular phone calls to keep me advised of the progress of my repair.
13 August 2025
They offered.me same day waiting appointment and complete the service in less than 2hrs from booking the appointment
13 August 2025
Would of been 5 but due to being told car would get a complementary clean and it didn't
12 August 2025
Was kept in the loop at all times
12 August 2025
Booked in easily, good advice about what needed doing.
11 August 2025
Sophie was excellent
10 August 2025
Efficient and hassle free service
10 August 2025
Very satisfied with work done and in the time stated
10 August 2025
I had to stay in the locality all day as too far to be able to return home during the work
09 August 2025
Good communication
08 August 2025
Because I was very satisfied
08 August 2025
There was a problem with parts availability from the BMW factory. Jade kept me informed throughout the waiting time and it reassured me they had not forgotten about my car.
08 August 2025
I liked the check in / check out process using the screens & safe drop box. The health check video was helpful too. All very quick, efficient & no time wasting waiting for someone to sort everything out.
08 August 2025
I live in Scarborough so it's not that easy to get to the garage
05 August 2025
All elements went smoothly
05 August 2025
Everything carried out as expected. Free coffee whilst waiting!
04 August 2025
As above
03 August 2025
As above.
03 August 2025
Staff were helpful, they managed to accommodate our request to have the car back by requested time. Kept us informed throughout the day so we knew exactly what to expect.
03 August 2025
Good service from all staff
03 August 2025
Helpful polite staff. Especially Sarah
31 July 2025
Easy and painless transaction, no long processes.
31 July 2025
Very efficient service. Wish you were a little closer to my home though
31 July 2025
All fine
31 July 2025
Professional and competent always.
30 July 2025
I was very satisfied, as my car was serviced at a high standard and sarah on the service team kept me updated and was very friendly and helpful.
30 July 2025
Given the answer above, all aspects of work have been completed to a high degree.
29 July 2025
There is still (yes still) the issue with mine and my wife's accounts on your systems. We have tried, unsuccessfully with service staff to make the distinction between my cars and hers. How can this be so difficult? The physical service was good
29 July 2025
Good service and friendly staff
28 July 2025
Details as above and the fact that no assistance was given towards the DriveTrain Error message, just asked to pay more even though I'd had the diagnostic work already carried out elsewhere.
28 July 2025
Efficient and helpful
27 July 2025
Great service as always
27 July 2025
As above
27 July 2025
As above
26 July 2025
Curtesy car ready lady was fab understood I was in a rush and pushed technicians to get it ready asap
25 July 2025
Very satisfied
25 July 2025
Great modern service
24 July 2025
Your staff member was informative, knowledgeable and relaxed. At all times this was a pleasant experience.
24 July 2025
Sarah was very helpful, professional and an excellent communicator
24 July 2025
As above
24 July 2025
Haven't ever had any issues, al always helpful
23 July 2025
Sarah on desk was really good with the courtesy car and letting us take it home so we could pick our child up from school as work hadn't been completed yet
23 July 2025
As above Q1
23 July 2025
All went as planned.
22 July 2025
Always very professional and courteous
22 July 2025
The colleagues on the front desk and those coordinating the service, without exception, were helpful, friendly and practical. See point above re new badge - they were quick to understand why buying a new badge was not sensible.
22 July 2025
Everything sorted without any hassle.
22 July 2025
Team at BMW were very professional and friendly. Great communication. Helped me work through issues where I had accidentally double booked services for my car.
22 July 2025
Very satisfied
22 July 2025
Very efficient Stuart collected the car and returned it again , always great !
21 July 2025
Prompt service! Kept me updated
21 July 2025
Very satisfied indeed apart from above comment which is not their fault - It's the system, which may save Vertu money in staff costs but results in more work/time/frustration for me,the customer.
21 July 2025
Query was answered quickly
21 July 2025
Friendly and efficient service. Got me in very quickly after I reported the problem
21 July 2025
Couldnt fix my DAB radio problem of keep losing signal
20 July 2025
Well prepared in advance of the appointment and very well looked after.
20 July 2025
Because of the experience I had generally with Jade.
20 July 2025
Completely satisfied with my visit
20 July 2025
No issues, friendly service
19 July 2025
Very satisfied huge thanks to Neil B
19 July 2025
Everything was dealt with on time
19 July 2025
No issues with car . it was only in for a mot and air Con check. Liked the short video sent.
18 July 2025
Friendly and helpful staff
18 July 2025
This and All previous visits to the dealership have been handled by friendly, knowledgeable and courteous staff.
18 July 2025
Because of the car not being cleaned
17 July 2025
Felt good even better than my usual BMW services. The hassle to complete this review jars a bit since I have already supplied a service review
16 July 2025
All the staff were friendly and approachable and each individual was a real asset to the business, even the sales manager (i think) stopped by and spoke to my one year old son, the best bmw dealership I have ever visited
16 July 2025
Made to feel very welcome
15 July 2025
Was a very good customer experience and I left very happy
15 July 2025
Quick efficient service, with great communication at every step.
14 July 2025
Recall work carried out free of charge with health check and car wash included.
14 July 2025
Lack of communication and last minute updates
13 July 2025
All service requirements were met
12 July 2025
Mot carried out as described
12 July 2025
The service team made the visit a personal experience. They listened to my concerns and came up with a solution, Sarah, Sophie and Jordan were very helpful.
11 July 2025
All good quality interaction & service.
09 July 2025
Car left dirty inside after work.
09 July 2025
Always kept informed with progress and work done effectively
09 July 2025
The overall experience felt you were actually in the department with the engineers discussing every aspect of the car.
07 July 2025
Very easy to arrange and get the work done
07 July 2025
Let down when trying to book. Phoned 2-months in advance and told to phone back closer to get appointment. Re-contacted and told to bust to do the service in the required month.
07 July 2025
Timely and friendly warranty work.
07 July 2025
As above really. Always friendly and cheerful
06 July 2025
Good service
06 July 2025
Work done at no cost to me
06 July 2025
Very good service. Ready on time
05 July 2025
Great customer service from Sarah, considered the fact I was working nights on collection day and sent me a text to say my car was ready.
04 July 2025
Overall not at all happy with paint job. Staff was very friendly
04 July 2025
excellent service
04 July 2025
High quality service and communication
04 July 2025
Exactly to the timing expected. Very helpful service video. Paperwork very thorough.
04 July 2025
Everything went ok and I was kept updated
04 July 2025
As above
03 July 2025
Booked service for 11:30 and was carried out on time.
02 July 2025
Kept me informed. Car cleaned following recall. Few really nice gifts left in car. Really appreciated the service BMW gave me.
02 July 2025
Can always be assured of great service at York BMW
01 July 2025
Good communication, efficiency of work and a good clean of my car.
30 June 2025
Sophie was very good to deal with.
26 June 2025
Not all jobs completed on first visit
26 June 2025
Polite customer service
26 June 2025
Excellent service
25 June 2025
Superb 100% thorough vehicle Health Check, plus free diagnostics and full written report and video complete with full explanation from the mechanic, both of all faults found, and areas that were in good order too.
24 June 2025
My service was as expected
24 June 2025
Amazing service
24 June 2025
Pleased with all aspects of the visit
24 June 2025
See above
23 June 2025
The job is always well done
23 June 2025
As above
22 June 2025
Because everything was done that was asked about.
22 June 2025
Excellent customer service from the whole team, but special thanks to Sarah Davies who looked after me brilliantly.
22 June 2025
Good customer service
21 June 2025
All work done to high standard
20 June 2025
Sophie is so nice , confident and informative Very nice service car ..
20 June 2025
Kept informed of progress & clear understanding of what work was being carried out
20 June 2025
Work carried out in the time estimated
19 June 2025
Kept me well informed, helped when the car failed mot and was polite at all times.
19 June 2025
Very good, car washed and hoovered for collection, all looked good
19 June 2025
Good service
18 June 2025
Car repaired, valeted and handed back in very short order. Excellent service throughout.
18 June 2025
Friendly and efficient service
18 June 2025
Job done without fuss
17 June 2025
As above, the staff are wonderful and as soon as we arrived, my husband saw a technician who went out with him to see what the 'noise' was in the car and all sorted within a couple of days
17 June 2025
The earliest appointment was available one month after I booked. I booked a loan car but this was not available on the day.
10 September 2025
Tim was amazing