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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
388 ratings and 197 comments received in the last 90 days.
15 April 2024
Made at ease when considering the deal and good offer on both my existing and new car.
13 April 2024
Couldn't be more helpful and patient. No pressure selling. All admin conducted efficiently.
12 April 2024
Excellent customer experience from Maisey and Chris in her management team.
09 April 2024
I previously had a mini which was having a service my husbands 5 series is due a service so whilst booking that in we saw the X1 M sport. We had a few questions about this model ,which to lead to asking for a price the deal offered was favourable ??
09 April 2024
One name: Neil Bowling. This gentleman was standout for me, it's a new partnership for me as a previous longtime customer of Malton Vertu and now in York, Neil took the time to understand me, he's the reason this purchase has been exceptional.
07 April 2024
Andrew kept in touch with me through every stage of my car order
06 April 2024
Especially due to Ben Comerford aT BMW York Vertu
06 April 2024
The knowledge and service from Andrew Lidiard was exceptional! From initially walking into the centre where a sales person was arrange to speak to me, through to discussions, emails, test drive and out the door with my new car was a great experience.
04 April 2024
Initial purchase was easy, then radio silence for 9 months. No comms that the sales guy had left / no new contact provided until I finally chased up. Once new sales person was assigned the delivery was well communicated and straightforward
04 April 2024
Harry was exception
04 April 2024
Really positive experience. Neil Bowling couldn't have done more for us. His comms were great in terms of content, frequency and tone - he struck a rare balance of professional and yet relaxedand friendly, and was completely straightforward with us
04 April 2024
Excellent and efficient attention throughout the process. Always kept informed.
03 April 2024
I live on the coast outside of Hull. I have never bought from my local site, even as an ex employer as I can never get figures. I am sure that our first purchase from Vertu York will not be our last! Thanks again to Tim - outstanding throughout!
30 March 2024
Perfection
30 March 2024
Friendly & professional staff throughout the process from initial enquiry, sale & subsequent handover of the new vehicle.
28 March 2024
Jordan and Adrian were welcoming and provided excellent customer service from start to finish.
26 March 2024
Kept in touch from ordering to delivery
24 March 2024
The customer service was fabulous as soon as we stepped into BMW York. Tom took his time to listen to my needs/wants with a new vehicle and then explained all of my options. All staff were friendly and approachable.
20 March 2024
Excellent service from great team at Vertu BMW
20 March 2024
From start to finish a good experience with members of the sales team and in particular with our sales consultant Neil Bowling who kept us fully informed throughout the ordering and delivery process. Overall a professional service.
19 March 2024
It was fabulous Tim kept me informed all the way. The showroom is lovely and the staff welcoming and can't do enough for you.
16 March 2024
We went back to Tim Green who sold us our first BMW to buy our second one as he was great to deal with, a credit to BMW & Vertu.
15 March 2024
Everything went accordingly to plan , despite the six months wait for the car.
09 March 2024
The handover by the Sales guy was easy and the tech specialist explained all the features of my new car very well.
08 March 2024
every thing was done on time no fuss and exactly what we asked for again 10/10
08 March 2024
Only went in for a brake fluid service and came out with a new car
08 March 2024
Everything was handled very efficiently
07 March 2024
Well looked after every time. Comfortable and discreet surroundings with refreshments offered.
06 March 2024
The last two BMW cars were looked after by Tom Hinchliffe and found him knowledgeable helpful and very pleasant and were pleased to see him back.
06 March 2024
Very good staff at BMW York
06 March 2024
The whole team were fantastic. Really responsive, super easy to book a test drive, good comms. Sales team (Maisy) really listened to what I needed from the car and helped recommend the best choice for my lifestyle and budget. She took care throughout
06 March 2024
Expertly dealt with and kept informed throughout the whole process
03 March 2024
Everyone was welcoming and made the experience pleasant. The salesman (Ian) was very clear with all the details and was very enthusiastic.
02 March 2024
The sales person (Harry) was approachable, open, friendly and informative. Clearly knew the products. He made us feel welcome and comfortable. While awaiting delivery we were kept up to date with the process.
01 March 2024
Extremely happy with Vertu motors York. During the purchase I felt Tim, the sales representative, went above and beyond to ensure we were completely happy with both the deal and the vehicle upon delivery. I would have no hesitation in recommending.
23 February 2024
The agent we were dealing with (Harry Willcockson) was extremely knowledgeable, responsive and polite.
23 February 2024
We were made to feel welcome and valued. Despite being very busy time was always found for us. At last, some good old fashioned customer care. Team was superb - particularly Ian and Dan. Keep it up!
23 February 2024
Throughout the buying and collection process I had absolutely no problem and I would be happy to use the same dealership again.
22 February 2024
Everything was smooth and faultless.
22 February 2024
No problems on handover. Car in perfect condition as expected.
22 February 2024
Highly satisfied
17 April 2024
Service took a bit longer than expected but the team looked after me.
17 April 2024
Jade was very helpful & friendly to deal with
17 April 2024
Again hassle free service and a good overall experience
17 April 2024
The dealership input was to my satisfaction. The opportunity for add ons was not!! But was expected
16 April 2024
car returned in good working order although I had to wait a week for my car I did have an excellent loan car
16 April 2024
Just thought they'd be more thorough and I dropped my car off the night before it was due and I had to wait till the last car of the following day..
15 April 2024
Only one minor issue with the rear wiper
14 April 2024
All elements dealt with quickly and effeciently
14 April 2024
To busy to rectify/inspect the car the same day. This will be taken into account when replacing the vehicle later in the year.
14 April 2024
The main job that the vehicle had been booked in for has not been dealt with at all & I have had to re-book. No surprise that a payable service job was carried out & a potential warranty job ignored.
13 April 2024
Pleased with the service and the welcome attitude
13 April 2024
Replacement tyre was fitted very quickly and without fuss given their workload
11 April 2024
Very helpful and attention to dertail?
11 April 2024
Good communication from the mechanic . The video of the car is valuable
10 April 2024
Work carried out on time, great loan car, fixed a minor fault which didn't cost anything due to £100 voucher
10 April 2024
Temporarily forgotten between Receptionist and Service but latter very apologetic and attentive to the task.
10 April 2024
Car needed to stay overnight. Sophie was fantastic and arranged a car so that I could get home and return the following day at a time that suited me.
10 April 2024
Sophie who managed my EGR cooler replacement did a first class job with excellent management, communication skills and very friendly.
10 April 2024
Very good service, little disappointed that my car failed its mot,
10 April 2024
Sarah was brilliant, keeping me updated on progress and working around some medical issues at the time. She went above and beyond expectation.
08 April 2024
All staff very professional and friendly. Our contact Ben Cromerford kept us fully informed throughout the build of our new car and provided a professional handover.
08 April 2024
Good service
08 April 2024
No issues, updated throughout and complimentary clean.
08 April 2024
Friendly, professional & courteous throughout.
08 April 2024
Staff are knowledgeable and informative
08 April 2024
To many to write 4 years of BMW service and can't wait to move back to Audi
07 April 2024
Great
07 April 2024
As above, the service was first rate at every stage from the initial phone call to collecting the vehicle' very pleased with the advice I was given
05 April 2024
Everyone we interfaced with was professional, approachable and friendly. Service timelines were accurate, whilst waiting at the end for our car we were kept fully informed of progress and when car would be available. Left feeling a valued customer.
05 April 2024
Fantastic service from vertu at york. Id like to thank both Marc, the technician, who came out to diagnose problem with my car, and Jade in the service department who looked after us. Really positive people who couldn't do enough to help. Thanks
05 April 2024
Very satisfied with car
05 April 2024
Forgot to remind me about my appointment so I missed it. Yes u know its my fault but I normally get a reminder
04 April 2024
Very satisfied
04 April 2024
Great service, friendly, helpful, professional.
03 April 2024
Reception staff friendly and helpful, communication with service staff precise and informative
03 April 2024
Easy to book through the app, the courtesy car available the day before which was very helpful. I received a video updating me on the progress and it was ready mid afternoon.
03 April 2024
Our contact at Vertu (Neil Bowling) couldn't have done more to find the right car for me and to keep me in the loop on delivery.
02 April 2024
I expected my car ready for 5pm, but it wasn't ready to pickup until after 6. I also requested a basic A/C health check, I was told on collection not enough time to do this even though the car was on site from 8.30-6.
01 April 2024
Brilliant staff! But garage location not good for me.
31 March 2024
No one to talk things through with . For example what service will be carried out
31 March 2024
Good staff but since Malton motors closed we now have to drive an hour to get to York
29 March 2024
The service team are great and good the their work. The person who valeted my car this time did a fantastic job of the carpets especially, which I can't do myself due to arthritis.
29 March 2024
Friendly staff, efficient service
26 March 2024
They didn't wash or vac the car
26 March 2024
Job done
26 March 2024
Deducted x1 star as was waiting for a telephone call to say it was ready, a text was sent to my other phone (I did ask for a telephone call)
26 March 2024
Superb
25 March 2024
All as expected
24 March 2024
Changed the tire as advised
24 March 2024
5 star ??.
24 March 2024
They did everything well, kept me informed and got me a coffee while I waited
24 March 2024
Friendly and efficient service.
24 March 2024
I expect to drop my car off , not to sit there and have someone try and sell me a load of extras
21 March 2024
Vertu York are professional, courteous and knowledgeable.
21 March 2024
Great service
18 March 2024
It was a
18 March 2024
Very attentive to detail
18 March 2024
Had to return to York as the service light had not been reset. Not ideal. Apology doesn't bring back time lost or account for fuel wasted and mileage clocked up.
18 March 2024
See above my
17 March 2024
Quick and efficient and valet too
16 March 2024
Great service
15 March 2024
Very helpful friendly staff. Experienced technicians overall excellent service.
15 March 2024
I found that bmw had disconnected the power supply to my dashcam and not informed me or reconnected it, I only noticed this 3 days after collecting the car so if I were to require any recordings in this time it would not have been possible.
15 March 2024
I waited for my car to be serviced. The staff were very friendly and I had access to herbal tea and my car was handed back after agreed time and it had been cleaned too.
14 March 2024
All issues resolved
13 March 2024
Excellent service from Sophie Cook
13 March 2024
As above
13 March 2024
See comment above
11 March 2024
Staff were brilliant and delt with our fault. Really pleased with how this was resolved.
11 March 2024
Attentive and professional
11 March 2024
The car was in for its first MOT and passed with flying colours
11 March 2024
Advised brake pads on red asked if mms left on call for work required. Advised would find out and call back , had to chase 3 hours as no call
11 March 2024
No problems at all.
09 March 2024
Very satisfied and pleased with the service
09 March 2024
Work completed and friendly staff
08 March 2024
Worked completed was fine but extremely poor communication ! No call with a progress update, so I ended up ringing but they were always engaged & didn't return my calls ! I didn't receive a visual health check through on email either.
08 March 2024
Good customer service
08 March 2024
Still no resolution to the issue I went into the dealership for
08 March 2024
Whilst the experience on the day of my MOT and Service was good, the Brake Fluid Service light came on a couple of weeks after the actual service. This may be a technical problem but it requires me to drive approx 80 miles from my home to fix it.
07 March 2024
Service staff are very helpful. The job was done on time.
07 March 2024
All your staff are attentive and helpful.
06 March 2024
Staff very pleasant but the whole process a bit long winded
06 March 2024
Absolutely no help with my issues at first. Once BMW customers service got involved Vertu York service improved significantly.
06 March 2024
Everything has happened as planned
06 March 2024
The service was excellent and they kept me in touch throughout the day whilst my cars was in for it's 1st service.
04 March 2024
Easy book in, job done quickly
04 March 2024
The service department kept me informed on the status of the service and at short notice resolved the issue when it re-occurred whilst providing me with a loan car. Special mention to Jade for getting everything sorted out so quickly.
04 March 2024
The only reason it wasn't 5 stars was because it took three visits to sort the problem
03 March 2024
They corrected faults in car which should have been done before sale.
03 March 2024
Easy check in and out Job completed very well and carried out with high standards ( video health check is great )
03 March 2024
As always the service team at York were superb.
03 March 2024
I won't use this company again. Been customer for 30 years. Not what I expect from W
02 March 2024
Efficient
02 March 2024
The staff were courteous and the car was done on time and as agreed at the time of booking.
02 March 2024
Always good ! Professional and friendly. Always keeps us informed of progress.
29 February 2024
Everything was carried out and the car returned looking clean and tidy
28 February 2024
After months of waiting for recalls to be completed, and promises that the work would be carried out even after double checking the week before on arrival with the car I checked and was told the work would be carried out it was not, BMW stopped some
28 February 2024
Bonnet not shut properly resulting in warning indicators coming on, air fresheners missing following valet and no visual inspection video shared despite follow up. Disappointing especially for the cost of the service.
27 February 2024
See above.
27 February 2024
They did everything that was needed & informed me of extras that were available. They sent me a video of the brakes & tyres. They cleaned my car after they had finished the service. All in all I had no complaints.
27 February 2024
Just fantastic service
27 February 2024
All scheduled service elements were completed and the fault referred to above was confirmed, but not identified in previous service visits.
27 February 2024
The experience was great. Got given a courtesy car.
27 February 2024
As above.
27 February 2024
Didn't provide me with a driver to take me back to the office and was promised by the colleague on the phone prior to my visit
27 February 2024
Complete waste of time to make video because if things aren't right on a car that's done 13000 miles then they never will be and presumably it's another thing to pay for if hadn't service pack. Also the car pings up with driver assistance restricted
27 February 2024
Very satisfied - very minor gripe, when I arrived to collect, the person on reception said she'd let the service desk know I was here, but I'm not sure she did as I then sat for 10 minutes waiting to be called - I should have just gone straight there
27 February 2024
The team at Vertu BMW right from reception thru to the workshop look after their customers with any issues that may appear They advice the best course of action and treat you very well should you need to wait.
27 February 2024
Amazing staff. Sarah was a great help and really polite. A true asset to the team
26 February 2024
I was helped with your automated check in system and kept informed all the way about progress with the service.
25 February 2024
It would have been good if you'd pre-ordered the parts we expected were needed. You did a great job getting the Winter tyres available.
25 February 2024
Due to the delay mentioned above and the fact that the vehicle was not returned to us until 4.40pm which then had the effect of causing much inconvenience travelling home safely.
25 February 2024
Jade at Vertu York handled the issue with my vehicle brilliantly from start to finish. Communication from Jade was excellent while Vertu carried out a repair on my vehicle quickly. On collection my car had been cleaned
24 February 2024
They understood my needs and made the whole process trouble free, they could not have done any more for us.
24 February 2024
Efficient and polite as always. Courtesy car was ready as planned. Work was completed promptly and communication was good.
23 February 2024
Sadie wright is very professional and outstanding in her role, always a pleasure. Thankyou Sadie
23 February 2024
First class experience couldn't' have been more accommodating thank you.
23 February 2024
have checked the depth of my tyres a few times and said the outsides of the tyres at the front were wearing out. but never said once that the tracking might need doing
23 February 2024
The customer service is rubbish, no communication, waiting hours on end for someone to return calls to give an update. Would not listen to me when I was trying to explain the problem.
22 February 2024
Horrible experience. Charged for services not rendered and parts not changed without any remedy or ratification.
22 February 2024
Everything ran smoothly from start to finish.
22 February 2024
Everything about the service was very professional, the video, the explanation of what was carried out.
22 February 2024
It's useless not used please
22 February 2024
knowledgeable and went that little bit further without any fuss thankyou so much and it got washed and valeted outstanding service from York vertu
22 February 2024
Easy pick up of courtesy car and subsequent drop off. However, given the quality of courtesy car don't you think a sales tip might be to follow it up. I could have been seriously tempted - and then I saw its price!
22 February 2024
See above comments
22 February 2024
Work not completed despite having the car all day and additional work requests not completed either. I chose the BMW dealership as I assumed that all the work would be completed to a high standard, but I have come away feeing disappointed.
22 February 2024
Everything was explained, expectations set, confirmation of bill and no hidden add ons.
22 February 2024
Its so good
22 February 2024
The actual service was OK,
22 February 2024
Very good service carried out no problem . Waited for car enjoyed the coffee !
22 February 2024
Although it's a little bit worrying when the technician says he's never worked on an iX1 before!
22 February 2024
I was told that the recall would be less than an hour but took 2.5 hours
22 February 2024
I brought the car in because of the recall. I asked if the car could be ready by 16.00, and staff made sure it was.
22 February 2024
Good service
22 February 2024
No courtesy car available on the dates I could bring the car in . Everything else completely satisfied
22 February 2024
We were finally able to find out what was wrong with our vehicle after visiting multiple other garages and were put under no pressure.
15 February 2024
Asked if the car could be charged and although confirmed it would be it was not. I had to find an expensive supercharger Had to call back after 2 months for missing part as no call back (car was booked in 2 months before so should have been ordered)
06 February 2024
Car needed a new tyre due to wear but garage inable it that day So had to make aternive arrangements to get sorted at another garage another day
30 January 2024
Great team. The only downside is I don't always get a coffee ;-)
30 January 2024
All good.
29 January 2024
Booked the service as a sit and wait. was told it would be 2 hours so went for a walk. arrived back at the 2 hour mark and informed receptionist, she said she would get back to me which was 55 minutes later and it was still not ready. Poor.
29 January 2024
The girl who was dealing with me disappeared for her dinner while I was waiting for my car which was ready so I asked somebody else then they spent 10 minutes trying to find my keys
29 January 2024
Two days to get a service sorted.
28 January 2024
Again, awful customer device, aim to make money off customers and lie about the cars saying something needs changing when there does not
28 January 2024
Car was in the garage foe 18 days. Had to return the following day as some protective covers left on back seat of car
28 January 2024
Very difficult to do business with BMW, 4/6 weeks to book a car in for a problem under warranty!
28 January 2024
Great customer service with frequent updates and my issue was resolved quickly.
27 January 2024
Not too long to wait and all went smoothly
27 January 2024
Car fixed faster than expected
27 January 2024
Very friendly staff particularly the service advisor Jade.
27 January 2024
Individually the staff are helpful. Service costs however are at the top end of the spectrum
27 January 2024
Car was returned cleaned and with the work fully completed sooner than expected.
27 January 2024
It was only an M O T
27 January 2024
As above. I also submitted a concern/complaint to Chris Burnham and still had no response. Just gave up caring after a while and accepted it.
17 April 2024
excellent service and so helpful which i have never experienced before at any garage