OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 202 comments received in the last 90 days.
03 May 2026
Great service from Neil Bowling who walked me through the whole process. Seamless.
03 May 2026
More than satisfied with the service recieved
30 April 2026
Ben Comerford at BMW York made my experience 1st Class. He was brilliant from start to finish and nothing was to much!
29 April 2026
I received excellent advice and service from Ben Comerford who was a pleasure to deal with. He made the whole process smooth and efficient and most importantly, enjoyable!
27 April 2026
Helpful staff, especially Neil Very efficient collection of new car Very satisfied with the car
11 April 2026
Efficient, friendly team, great sales & pick up process of my new car, Cameron made it very easy and very helpful with questions we had about our new BMW. Thank you
05 April 2026
A pleasure working with Vertu motors. All aspects undertaken with great professionalism and customer orientated treatment. Have dealt with Ben Comerford on previous purchases and he looked after us excellently.
04 April 2026
Both Chris Dearney and Andy Lidiard provided an excellent service and a great deal on my new X2. This is the 3rd BMW I have purchased from Andy. I was tempted to move away from BMW after >25yrs but Chris and Andy ensured the right deal to stay.
03 April 2026
Tim was great. Super responsive and attentive. Strong communication too. Thank you Tim!
03 April 2026
Tim Green was a amiable, knowledgable and professional sales person. This made the buying experience completely stress free
03 April 2026
Great car, excellent service. Very happy!
02 April 2026
Very helpful . Explained well. Good planning. Our sale executive Jack Nelson was very good.
29 March 2026
Benjamin Comerford at BMW vertu york was very professional and answered all our questions we had regarding pcp and purchasing the new car. Daniel was also very knowledgeable with what we needed to know. I would recommend them to family and friends.
28 March 2026
All my requirements were met and the purchase was completed without delay thanks to the efforts of Tim Green and the patience of Phil who took me through the intricacies of the new vehicle
27 March 2026
From the buying experience to delivery, the process was well informed, timely and simple.
27 March 2026
We are very pleased with our new car and the service and help which we received.
27 March 2026
Everyone I dealt with from Chris, the finance manager, Benjamin my sales executive and Adrian the Sales Manager made me feel valued
27 March 2026
This is the second BMW I have bought from Vertu York and have dealt with the same person Tim Green on both occassions. Very knowledgable and customer friendly. The whole process was very simple and informative.
25 March 2026
Neil Bowling helped me negotiate the complex documentation required during the purchase. He was patient, knowledgeable and honest. Neil is an asset to BMW York.
24 March 2026
The sales team at Vertu York were very friendly and polite, professional, knowledgeable and patient. In particular, Jack and Kallum. They gave me all the help and advice I needed and were very understanding of my requirements.
23 March 2026
Very friendly & knowledgeable staff. Super polite & helpful.
23 March 2026
Neil was very helpful and not pushy in the slightest. Helped me come to a quick conclusion to my need for a new or newer car.
16 March 2026
I have bought several cars from Vertu BMW, in particular, Andrew Lidiard. Andrew is professional, courteous and always supports me before, during and after purchasing my new car.
16 March 2026
Tim and the team at Vertu BMW York were great
12 March 2026
Our sales person was friendly, professional and knowledgeable.
11 March 2026
The salesman was friendly, polite, and above all very knowledgable about the car I was buying , I would recommend him to anyone
10 March 2026
Extremely helpful and friendly staff who have always been available when required
10 March 2026
Second time purchasing from BMW York, both times I've had exceptional service, the garage has a very good display of cars to view. Immaculate showroom. Can't fault my experience. Loved both of my cars.
10 March 2026
I travelled to York Vertu despite there being BMW garages nearer to me as they are very helpful. Benjamin Comerford was excellent throughout the process, listened to requirements and a nice person to deal with. He's a credit to York Vertu BMW.
10 March 2026
Excellent service by Ben
09 March 2026
The salesman Ben was really friendly and knowledgeable, but not pushy.
26 February 2026
Outstanding customer service at York BMW A special mention and thank you to Chris the manager who helped me buy my new vehicle and Kye who dealt with the handover of my new car ..
24 February 2026
The whole experience of trading in our 1 Series and buying our new X1 was made very straightforward, initially with Chris, who handled the finance elements and Ben, who handled the handover of the new car. Both were very professional and helpful
13 May 2026
Jeremy was very professional and very polite. I felt he went above and beyond to assist me and rearranged my repairs quickly, to accommodate my personal work schedule. I was kept up to date with the progress, & payment options were given & discussed.
13 May 2026
I always feel confident that my car is in the best possible condition by using Vertu. They are helpful and very friendly.
13 May 2026
Prompt professional service considering we were on holiday and needed assistance
13 May 2026
Excellent service and very good value
13 May 2026
Took nearly 4 weeks to get the car booked in . Supposed to be here n for 1'day and was in for 3
13 May 2026
Overall very good as usual. I only do around 5k per year and my car had only recently passed its MOT with no advisories. Despite this according to BMW I needed a load of expensive work doing. I would question whether this was accurate.
13 May 2026
Delivered car for minor issue at 9am for an agreed 1pm collection Attended at 1pm and vehicle not ready, no prior communication to that effect
09 May 2026
Communication, timings
08 May 2026
My car was making a noise which wasn't there before bmw didn't want to know!! Bear in mind it was the breaks & they just ignored it every disappearing.
08 May 2026
I was initially greeted by your receptionist who fussed over me and fully appreciated I needed to wait for my vehicle but also work remotely. Post recall work, a very smiley and lovely Sophie explained how everything went making sure I was content.
07 May 2026
Fitted me in despite a busy week and returned car to me as unable to drive this week
06 May 2026
Very helpful and understanding
06 May 2026
Recall appointment quick and easy to agree. Work done well within estimated time. Complementary car clean very good. Car inspection video report unexpected but welcome. Good communication .All in all a very satisfactory experience
06 May 2026
I bought the car from sandal and has previously had its servicing done at sandal (previous owner). I live equidistant from vertu and sandal so i had a choice to make . I have always had a great experience at york so decision made.
05 May 2026
I'm sure the work has been carried out satisfactorily. However, when I collected the car it had not been washed, which caused a slight delay.
05 May 2026
Holly was very professional
05 May 2026
Professional staff, friendly and polite. Several checks made to ensure myself and wife were happy and had drinks as we had chosen to wait whilst the work was undertaken. A video outlining potential additional work was received, which was helpful.
04 May 2026
Everything was well organised, i had an appropriate courtesy car and the staff were friendly and polite
04 May 2026
It took too long from booking in to appointment date approx 3 weeks
03 May 2026
The end result was satisfactory. The complaint was resolved and generous compensation offered and accepted.
03 May 2026
Tallulah = great service, technician = assumed great. Drop off with key out of hours - brilliant. However stop trying to upsell me in the online check in process. And your saving water thing on not getting the car cleaned is hogwash (continued)
03 May 2026
The online booking didn't work fully because it hadn't picked the extra work from the comments box.Also the drive to have online check in and the key drop boxes feel a bit impersonal to me for a premium brand.
03 May 2026
Human touch. Reception and service advisor helpful, friendly and informative.
30 April 2026
Work done as requested and car ready earlier than estimated time. Only improvement would be for the complimentary vehicle check report to arrive sooner as this was sent 30mins before I collected the car.
29 April 2026
Chased for updates. A little slow on collection, waiting in waiting area whilst service managers talked amongst themselves.
29 April 2026
Excellent service from the service department staff... friendly, professional and efficient.
29 April 2026
Clear communication and good service
29 April 2026
My service was completed as promised. The staff were very pleasant and efficient.
29 April 2026
After being told to bring the vehicle in at 9/ 9.30, then waiting until 2.30/3 . Having also asked for ASAP , others picking their vehicle before me although dropping after me. Was told they had appointments. What was mine !!!
29 April 2026
No issues and went well
28 April 2026
Visit was managed by Holly. She was really good and friendly. Very impressed with the courtesy vehicle. Would definitely consider buying a hybrid car in the future.
27 April 2026
The reception/ booking in was great and professionaly done. The BMW booking app would not let me book Vertu York but would allow Sytner or Marshall's- why?
27 April 2026
Much better service than previous visits
27 April 2026
Excellent efficient service.
27 April 2026
Courteous and professional staff who tried to be as helpful as possible
27 April 2026
Sorted in a timely fashion
27 April 2026
Staff all very professional & friendly & service was quick - thanks
27 April 2026
Quoted me a price for brakes which was completely incorrect. Told me car was ready for pick up and then decided needed back brakes when they knew they were buying the car!
27 April 2026
Quick and efficient service
26 April 2026
Service appears to have carried out well. Good communications. Car returned pristine.
26 April 2026
I have been a long-term and returning customer. I have given a 4-star rating this time because I didn't receive confirmatory messages or an invitation check in till close to appointment. I had to ring to confirm.
25 April 2026
Provided loan car and kept me in touch with the progress of repair
22 April 2026
All easy
22 April 2026
Excellent customer service. Car was dealt with quickly and efficiently excellent feedback explaining the extent of repairs required. I am a very happy customer
21 April 2026
The service and staff are always flawless.
21 April 2026
Tallulah was extremely helpful, sorted the recall inspection quickly and arranged the car to be ready and returned as promised. She has a very good manner and come across well on the phone.
21 April 2026
Sophie, my contact, went above and beyond
20 April 2026
Lots of issues. Lack of basic customer service and communication. Dirty car and oil fingerprints on white leather.
20 April 2026
Absolutely brilliant as usual! Sophie is an absolute asset to BMW York!
19 April 2026
Disappointed to be left waiting 45 mins to hand my keys over and pick up a loan car.
17 April 2026
Friendly and efficient service.
16 April 2026
What I arranged by phone with Liam was questioned and not honoured. The air bag was also not seated correctly and the service manager had to fix it outside
16 April 2026
Friendly efficient service
15 April 2026
Comfortable professional courteous service
15 April 2026
Very smooth and helpful
15 April 2026
Sophie Cook was amazing, great help and great service. Called me to let me know all was done, followed by emails. Can't recommend enough.
14 April 2026
Always a pleasure to bring my cars here. Friendly helpfull staff all the way down the line. Kept informed of progress at regular intervals. Nice clean comfy waiting area and plenty of coffee. All good.
14 April 2026
Great efficient service
14 April 2026
The service was brilliant, no complaints
14 April 2026
Recall service work was excellent. However free Health Check report claimed washers were not working and I was quoted £202.69 to repair them. I found there was nothing wrong with them.
14 April 2026
Always friendly and made to feel welcome
14 April 2026
A straightforward job was done in a reasonable time.
14 April 2026
Excellent service from start to finish
13 April 2026
Holly was friendly and explained the process clearly and concisely
09 April 2026
Helpful staff. Work done thoroughly.
08 April 2026
Booked for 1 1/2 hours but took 3 hours as I had 2 new tyres also. It should not take 1 1/2 hours to fit tyres. Also bill included all service costs even though I have a 5 year service package. No apology for delay or incorrect bill.
08 April 2026
Sophie Cook and Neal service manager v good
07 April 2026
Absolutely no problems from checking-in to collecting my car. All very professionally handled and much quicker than expected.
02 April 2026
Very efficient service, love the self serve drop off and collection. Really good communication both written and by phone.
01 April 2026
Because I was handed the vehicle back with a fault they had not plug the new sensor in the plug was hanging out I repaired it myself
30 March 2026
Good staff and service
30 March 2026
polite, well looked after and efficient.
29 March 2026
Very impressed with the video
28 March 2026
Staff were great, standard of service was good, the booking/scheduling system is terrible
28 March 2026
Visited BMW twice for a tyre problem and hasn't been solved
28 March 2026
Great service
27 March 2026
Everyone highly efficient and friendly from the start
27 March 2026
Efficient and kept me informed as the work progressed
27 March 2026
The service centre was efficient and the staff were friendly and polite. Thanks to Holly who provided the customer service on the day.
25 March 2026
Holly made sure everything went smoothly from start to finish on service reception . When asked questions ,was very knowledgeable. Nice to see good service in a big company
24 March 2026
Thorough. Professional and no airs and graces.
24 March 2026
MOT was all good and the team were very friendly. The only downside I would say was that I had to wait quite a while to get my car seen to but apart from that I was grateful for the time put into my car.
24 March 2026
Hassle free visit.
24 March 2026
Kept informed of the process all along
23 March 2026
Friendly reception: prompt attention. Concern that video figures for tyre tread depth differed from report
21 March 2026
Good communication
20 March 2026
Excellent service. Reception staff friendly and efficient and job was completed on time.
20 March 2026
It took longer than I thought for the work to be done and the rear tyre valve cap was missing, otherwise the service was very good.
19 March 2026
Very smooth process and provided with information and updates on my car
19 March 2026
Our communications with Holly were great. She gave us regular updates on what was happening with the vehicle and came back to us quickly when we asked questions. I might have a star because engine cover was slightly loose when the car was returned.
19 March 2026
I have used my main dealer for over 20 years.I have bought a few cars and got my parents to buy one and one of my sons .I know some of the staff that have been there since it was castle BMW York always enjoyed the service and the chats.
19 March 2026
Clear communication, amazing service
17 March 2026
Work done on time. Kept well informed. Staff and particularly the receptionist Sophie were excellent.
17 March 2026
Excellent service very high standard staff very helpful
17 March 2026
Only reason I gave 4 is I was told the courtesy car back for 8 am for another customer but it sat where I left it for the entire time I was there. I was at the garage for 5 hours while I could have been at home
16 March 2026
It was easy to book a service, a communication was good, and I am satisfied with the job.
16 March 2026
Job wasn't completed correctly. Tried to overcharge me by £80 from the booked price. Blamed BMW for the error. Representative was rude and arrogant and not well suited to a customer facing role.
16 March 2026
Had to wait 15mins from drop off time to be seen. Wasn't put on Sarah's system so she saw me as soon as it came up for her. Didn't get a health check
16 March 2026
Great customer service
16 March 2026
The whole process was thoroughly professional and I was kept up to date through the service. The service receptionist was even concerned that as my car had been ceramic coated she was worried that washing it would not be to standard they wanted
16 March 2026
After dropping my car at the garage for the service I was phoned to be told there was no record of my service plan, Tim Green confirmed it was correct, but I have had no response as to why it is not on your records
15 March 2026
The vehicle inspection video and narrative was very reassuring. Staff polite and courteous.
15 March 2026
The quality of the service at Clifton
14 March 2026
Kept in touch throughout and car ready when expected
14 March 2026
All great but had to wait for valet when told it would be ready for 3.30
13 March 2026
Extremely helpful - assisted me without pre appointment and resolved the issue immediately
13 March 2026
Excellent service
13 March 2026
Car scratched in multiple places during terrible clean which meant a return to try and remedy. Also £430 for a 12 month old electric car getting a filter and brake fluid change seems massively excessive but no doubt funds multi million £ showroom.
12 March 2026
Everything was profession, I was kept updated and the additional required work was done expediently.
12 March 2026
I was kept well informed and advised of any additional work required
12 March 2026
Good prompt service, freindly personnel
12 March 2026
Always easy to arrange service requirements with the highly professional service department.
11 March 2026
Overall BMW at VERTU provided a good service. Car in for check after inadvertent movement forward after software update. I am reassured that the car is safe to drive. Only issue is you tired to charge me after saying this was a zero invoice.
11 March 2026
Perfect - a faulty light replaced and sorted quickly and without hassle
11 March 2026
Work done on time. Car clean and tidy on return.
11 March 2026
Very pleased with the Service representative, Holly, who dealt very professionally with me. I was not pleased with the interjection of the Service Supervisor, Jeremy, who dismissed any notion of 'attempting' to deal with a 'customer' request.
10 March 2026
Fully informed
10 March 2026
Job completed in the timeframe
09 March 2026
Friendly service. Convenient drop off time. Handy location
09 March 2026
Very satisfied helpful friendly staff
08 March 2026
Good communication from Holly. Excellent job on the car by the technicians.
08 March 2026
Surprised car was not picked up as part of customer service, other manufacturers have done in the past. This inconvenience would mean I would not buy BMW again, or recommend BMW.
08 March 2026
Everyone involved on the day provided a first class service.
07 March 2026
The work was completed promptly and the staff were very efficient.
07 March 2026
The service was estimated at 2 hours so I opted to wait. It actually took 3.5 hours and I seemed to spend at least half an hour waiting for a car wash which ended-up making my car look worse than when it went in externally. Internal clean was fine.
07 March 2026
Car was repaired on time as expected
06 March 2026
Helpful front of house staff and technician who did walk around video. Small issue which is in process of being sorted out stops it from being 5 stars.
06 March 2026
Because I was happy on this occasion.
05 March 2026
Friendly, helpful and efficient
05 March 2026
Great car centre with helpful friendly staff.
04 March 2026
The task was successfully completed for which the vehicle had been booked.
04 March 2026
I booked my 2023 X1 for brake fluid change & MOT and arranged for collection at 4pm. A call at 3pm advised it would be 4.30 - not acceptable. Car was not ready till 4.50 and failed the MOT -(continued below)
04 March 2026
Done on time.
03 March 2026
Staff are very attentive and polite.
03 March 2026
Excellent service from the moment of walking through the door.
03 March 2026
Always helpful and courteous
03 March 2026
Arrived to pick my car up with a hungry newborn and grumpy toddler. The staff couldn't have been more accommodating despite it being nearly time to close. Thank you!
02 March 2026
Service for my BMW is always very good and great hospitality while we wait.
02 March 2026
Vehicle drop off was fine. But on returning that afternoon I stood at reception for probably 5 min, ignored by probably a dozen staff. I had an appointment with one of the new car sales team but he asked me to rebook because he was busy.
02 March 2026
Efficient friendly reception and hand over. Informative video which tells the customer what is required and the reason why.
02 March 2026
All was fine.
02 March 2026
Clean, Friendly and welcoming, showed me where I could make a drink while I waited.
02 March 2026
Very helpful and efficient staff at York.
01 March 2026
Amazing service especially from Holly on the service desk!
01 March 2026
The video was informative regarding the service and the work needed. The person who spoke to was helpful. We needed two new tyres. However, when we collected the car, both tyres were under pressure meaning we had pump them up on the way home.
01 March 2026
Friendly and helpful
01 March 2026
Everything was going really well but your service wash appalling. Car parked on it's highest suspension. Floor wells full of water. Wheels not cleaned at all.
28 February 2026
The service was 5 star, but a valuable silver key fob was missing from the key ring when the car was returned. It was found, and an unsuccessful attempt made to return by post because it had almost certainly escaped from the envelope.
28 February 2026
Excellent service from the staff. Sophie always has a smile and is knowledgeable, efficient and very helpful.
28 February 2026
No issues, easy to check in. Collected later in the day, all fine and quick.
28 February 2026
Overall the visit was handled extremely courteously and efficiently.
27 February 2026
Friendly helpful fitter, unfortunately the car doesnt show the fault until driven approx 20 miles Service carried out, very pleased
27 February 2026
I was seen straight away on entering the building. Staff was very friendly and efficient.
26 February 2026
This survey doesn't allow you to mark any less than 5 stars. If you do it doesn't allow you to send it therefore its a pointless survey!!
25 February 2026
Brad was great.
25 February 2026
Attention to detail, friendly customer service
25 February 2026
Great service by this dealership. Detailed handover of the vehicle and works completed. Friendly reception, service and sales people.
24 February 2026
As always excellent service by all members of staff involved with service and fitting of BMW accessorie
24 February 2026
Flawless service very helpful
24 February 2026
Brad , recognised the car I had and said he couldn't put me in a mini and got one of the managers cars for me.
24 February 2026
Very easy to deal with and get the work done.
24 February 2026
I was told to pick a specific time when making the appointment so that I could wait. Instead the receptionist told me there was no chance when I arrived. I had to get a lift 45 minutes home only to get a call half way home it was finished and ready
23 February 2026
Everything went to plan, booking service was good and the service time of two to three hours was true.
23 February 2026
Very good service ????
23 February 2026
Excellent service from start to end. Communication was spot on and all information given was clear and helpful.
21 February 2026
Confusion over new brake pads. Nearly charged for a battery that didn't exist. Charged for wash bottle top up with water. Still trying to sort out the 7 month old brake pads that apparently are 66 percent worn!
21 February 2026
Holly at reception great as always, But dissatisfied the technician couldn't sort out the digital oil readings which fluctuates between low and high. Luckily for me there is a dip stick
21 February 2026
Mainly happy. Not give sufficient info about completion of works. Was told car would not be ready until the following day very late on.the expected day
FIND Vertu York BMW
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08.00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18.30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
13 May 2026
Andrew Lidiard, the salesman, had a relaxed, friendly manner. At no time did I feel under pressure. He answered all questions clearly and dealt promptly with each request. He kept me well informed of the cars progress. He had a sense of humour