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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
422 ratings and 291 comments received in the last 90 days.
05 September 2026
Very personal attention and regular updates on delivery times.
04 September 2026
Great staff
04 September 2026
Jack has been great from the initial interest to the collection of my new car this week
04 September 2026
Professional & friendly staff. Neil was knowledgeable and did his best for me.
27 August 2026
Everything went smoothly
25 August 2026
Really simple process, Cameron was great throughout - highly recommend.
23 August 2026
Stone chip on front splitter, but was replaced a week later but still had to come back to get it sorted. But will have to go back again due to not having the paint protection applied to the new part even when paying for the product
15 August 2026
Transition from exchange to acquiring vehicle excellent
12 August 2026
I was completely satisfied, clear communication from Vertu York throughout and the car was ready and waiting much earlier than originally expected
12 August 2026
Dan and Kallum were incredibly helpful throughout the process. They took the time to walk me through different options within my budget and made it easy for me to arrive at the right choice. Their support made the experience genuinely enjoyable.
12 August 2026
Helpful and informative sales service
05 August 2026
Our salesman (Tim) was very helpful & informative from day one when looking at new cars. Once we had decided to purchase, he kept us up to date, to then arranging the collection of our new car. All done & dusted in a week, exceptional service
04 August 2026
Adrian and Tim were consummate professionals...
02 August 2026
staff as always were extremely helpful
02 August 2026
Neil was exceptionally knowledgeable about the cars and understood my needs without pushing a sale and went through all the necessary paperwork efficiently and answering any questions I had.
30 July 2026
The Sales executive and business manager were both courteous. Knowledgeable and fully took care of my needs
28 July 2026
The whole process went very smoothly
28 July 2026
Extremely satisfied. Superb support throughout process, great communication and the sales team endeavoured to solve any issues quickly and pragmatically.
27 July 2026
Friendly and professional service
26 July 2026
The whole process was very well managed by Neil Bowling.
26 July 2026
Clear information throughout. Listened to what we wanted and helped to achieve that.
26 July 2026
Efficient and delivered on time with no hassle
26 July 2026
Very attentive, answered my questions
21 July 2026
Your sales staff were first class in all my dealings, for my new car.
14 July 2026
Excellent service from initial enquiry to collection.
12 July 2026
Great customer experience at Vertu BMW York throughout the entire process. A helpful, knowledgeable, organised and personable sales team with a genuine interest in and focus on the customer. Clearly well led, motivated and managed.
08 July 2026
We were extremely happy with the service provided while trying to find the right car for us, the staff were very helpful when offering advice about all the options available and showcasing their vehicles.
02 July 2026
An outstanding experience throughout and the Genius set up at the end was superb
02 July 2026
No other answer to give.
01 July 2026
Cameron was really easy to deal with.
30 June 2026
Customer service were excellent
30 June 2026
Satisfied overall from start to finish, staff were prompt to come over and offer their advice in a friendly non pushy manner
29 June 2026
Tim Green guided me through the whole process from start to finish with charm professional excellence and attention to detail to assist me in the ordering process through to keeping in touch with regular updates on delivery and the seemless handover
27 June 2026
I was listened to when outlining what I wanted. The information provided by the salesman was clear and concise. I was kept well informed during the whole process. Handover was seamless.
27 June 2026
Cameron was kind, friendly and an excellent communicator. He knew what to recommend without being pushy.
22 June 2026
Neil Bowling was perfect throughout this purchase. He kept me updated regularly throughout the 200+ days, from ordering to delivery. He went above and beyond to make me feel valued and special, even in my dirty work clothes. He's topman in my eyes.
20 June 2026
Andrew was great
18 June 2026
Excellent communication with sales' staff prior to delivery and a very efficient and courteous handover. Had a long 1 1/2 hr session with the dealership 'Genius' who explained very clearly the features of the X operating system.
14 June 2026
Andy was very helpful, explained clearly each step of the purchase process.
05 September 2026
They carried out all the recalls promptly and all was fine. The staff were very professional and friendly.
02 September 2026
Completely happy couldn't be better
01 September 2026
Good service, polite helpful staff.
31 August 2026
Would have given 5, but still experiencing issues with wiper blades almost not being calibrated correctly - had the blades changed and pushed down, yet, when driving and wiping they sometimes done sit back out of view, but on the screen
30 August 2026
This was a premature failure of the master brake cylinder, which caused a dangerous situation since all braking function was lost. Only after insisting from my side the materials were FOC as goodwill, Felt cheated by the dealer
30 August 2026
Initially was disappointed when I wasn't provided with a courtesy car and when the job ran over the weekend to the Monday I had to make my own arrangements to get transport to my work. Then was provided a car when job ran over to Tuesday.
30 August 2026
Ellie did a great job.
30 August 2026
Very good service this time Managed to squeeze me in as a late booking and car ready when needed it back for certain time
28 August 2026
Daisy was my contact and she was very efficient and helpful. There was a minor hiccup with the works on the car which she resolved quickly and effectively.
28 August 2026
The staff were very helpful explaining what repairs were necessary.
27 August 2026
Everything carried out as expected.
26 August 2026
All staff and the service was all up to a high standard. As expected! Thank you Colin Straughan.
26 August 2026
Good customer service
26 August 2026
BMW York expedited an overdue MOT the next day from my request. Great service team ??
26 August 2026
Completely satisfied and car was ready earlier than planned.
25 August 2026
Smooth process and kept informed
25 August 2026
Efficient & friendly
25 August 2026
Vertu BMW and service advisor Daisy all brilliant again
25 August 2026
Cigarette butt in the floor well very unprofessional - neither my husband or I smoke.
24 August 2026
The video mentioned by your staff member taken during the car inspection didn't arrive until the day after I collected the car. This hasn't happened before. Otherwise the usual friendly and welcoming service and team.
24 August 2026
Hannah
24 August 2026
Great service Ellie was great
23 August 2026
Quick check in for a sit and wait appointment, coffee is always excellent, time quoted was three hours for replacement starter bottom a little under 2 hours so great service
23 August 2026
Good service, pleasant staff and very helpful in explaining the problem and next steps.
23 August 2026
Great service, looked after well by the team.
22 August 2026
All staff a pleasure to deal with and were helpful and knowledgeable in answering questions
22 August 2026
Mr Brigham by the way. Excellent service and on time
22 August 2026
This service visit was due to a BMW central recall (steering rack replacement X3 M50), so no fault of the dealership, but what was a 1 day inconvenience to me, became a 2 day inconvenience as the work could not be completed in a day, so lost a star
20 August 2026
Received a call prior to the work being carried out to confirm the service wanted. And appreciate the video sent after to show what's been done and the condition of the car.
20 August 2026
Staff very helpful.
20 August 2026
Efficient drop-off and collection as usual. Ellie was brilliant, kept me informed throughout the day. Only improvement I can suggest is to bring the BMW loan cars back - not a fan of the Mini! ??
20 August 2026
The lady who served me was very nice and courteous
19 August 2026
The recall repair was completed but there was continuous pressure to buy additional
19 August 2026
Fantastic professional service as always
19 August 2026
Delays in communication. Unavailability of a courtesy car as work needed to be undertaken the following day. Car didn't receive an external clean as expected
18 August 2026
The whole process was efficiently handled from dropping my car off to receipt of the video and my car was ready at my requested time - car being washed and vacuumed very welcome!
18 August 2026
Very good, very pleased . Front of house ladies were excellent.
17 August 2026
I was greeted by a very friendly member of staff, and shown what to do with my keys and where I could get a coffee. I worked from your site whilst the work was done. Perfect for me.
17 August 2026
Everything ran like clockwork, courteous friendly service.
17 August 2026
Completely satisfied with every aspect of the purchase. The team at BMW Vertu York were all very helpful and efficient. Kallum (sales exec) was excellent.
16 August 2026
Overall very good
16 August 2026
Tried to sell quite a few chargeable repairs before sorting out fault which was repaired in the end under waranty. Also forgot to put back the front tray under the engine
16 August 2026
I was satisfied with the results
16 August 2026
My car was booked in for a service and an intermittent charging fault. The service was carried out with no problem but I felt as though the charging fault was dismissed with little attention or interest.
14 August 2026
Staff
13 August 2026
Pleasant, friendly and helpful staff. Informed of the cost and I liked the video of the car and what it needed.
12 August 2026
Ellie and the team were fab in body shop and the receptionist in the showroom v good. Tim green on sales always excellent.
12 August 2026
The work was completed on time
11 August 2026
The automatic handbrake was switched off!
11 August 2026
All the staff were pleasant and helpful and the car was fixed as necessary.
10 August 2026
Every interaction at every level was professional and friendly.
10 August 2026
Delighted with the service received from Hannah and team. Kept me updated and informed with any developments along the way. Technician was very happy to explain any issues with the vehicle in further detail, as needed.
10 August 2026
Great, quick friendly service. Chatty and welcoming service advisor
10 August 2026
No issues
10 August 2026
I got a text message saying my recall work had been completed. I returned to the dealer. They then said someone had sent the text by accident and it would be another 30 mins. It was actually an hour. Why didn't they just send a correction text
10 August 2026
The repair was completed within the time scale specified and the vehicle had also been valeted to a very good standard
09 August 2026
Good professional service overall
09 August 2026
Hannah on the front desk was so professional and helpful
09 August 2026
Excellent service from start till finish, polite, pleasant and quick
09 August 2026
Generally everything ok however as waiting appointment I would of liked to have been kept informed in relation to progress and expected completion time
08 August 2026
Great service provided by great people.
08 August 2026
Jim the technician carried out a good inspection to eliminate the problem from the rear wheel and tyre, Alfie was pleasing to deal with. Many thanks to all.
08 August 2026
Easy booking and check in Price known at the time of booking Friendly staff and prompt service
07 August 2026
It was perfect as usual ??
06 August 2026
From booking in to receiving a curtesy car and being kept up to date with the service and works carried out was great. Hannah was polite , professionals, efficient and knowledgeable from the start to finish.
06 August 2026
Good customer service
06 August 2026
I took my X1 in for a fault. It was fixed unfer warranty without quibble. I was kept informed at all stages of the work.
05 August 2026
Great service and good value.
04 August 2026
The service was excellent. From the moment my car failed its MOT (as detailed by the video assessment) to the purchase of a new one, I knew I was in safe hands and trusted the team to steer me in the right direction (if you'll pardon the pun)
04 August 2026
Very pleasant reception. Very comfortable wait. No one tried to sell me anything I didn't need. Staff very helpful in answering some questions I had re gearbox oil change.
04 August 2026
Alfie kept me up to date on progress with car and it was ready when agreed.
04 August 2026
I dropped the car off at 8.45 and was told it would be looked at first. I don't think this happened as i was not phoned with the inspection report until nearly 11am. Not a huge problem but i did mean i was hanging around for longer as my expectation
03 August 2026
Despite being offered and accepting a "wash n vac" service this was not completed when I collected the car. The courtesy car was also in poor condition - dirty and takeaway box on the floor. All the team courteous at the dealership.
03 August 2026
Great customer service.
03 August 2026
Everything was attended to efficiently
03 August 2026
Communication with them was excellent. They listened to hat I wanted reference collection of the car. Worked perfectly
03 August 2026
From Start to Finish the Service was Excellent Sophie in Service Professional and Friendly with a Smile and Jack the Technician who Worked on my Vehicle Done an Excellent Job.
03 August 2026
Never have problems with the service in York, generally good
03 August 2026
Friendly staff, kept informed all the way through the process. Plenty of coffee.
02 August 2026
The boot wasn't cleaned
01 August 2026
Was a recall for driver's airbag. I presume the engineers know what they're doing! Despite the age of my car, I always bring it to BMW.
31 July 2026
Jeremy service manager looked after me well. The subsequent report back to BMW Customer services was slow however & I'm not sure its been done.
30 July 2026
Efficiant service
30 July 2026
As usual an excellant visit to bmw vertu york. Great service reception staff. Can't fault them at all. Fantastic
30 July 2026
Job done to the time I was given
30 July 2026
Great customer service. Very very helpful. Tracy and Phil have been excellent.
30 July 2026
Overall smooth for the MOT.
29 July 2026
Always kept me updated
29 July 2026
Friendly good comms
29 July 2026
No complaints with the service I received I am very happy Particularly liked the offer of a lift to take me home after dropping off my car and being picked up when it was ready to collect as no courtesy car was available excellent alternative
28 July 2026
Jeremy was amazing, knowledgable, very supportive and professional - one of the best experiences I've had in a BMW branch.
28 July 2026
As usual dealt with the utmost perfection by the team on the service reception who on this occasion was Sarah. Everything explained in detail and kept up to.date with the progress while my BMW M3 Touring cs was being serviced. Top team.
28 July 2026
The experience couldn't have been better, all the staff were king and helpful.
28 July 2026
Polite, pleasant staff. Car serviced as agreed and on time.
27 July 2026
V speedy friendly service
27 July 2026
Friendly and efficient service from Reception to collection of car, with informative and itemised report on work done and advisories for possible future work. First class communications during the day, and when the car was ready for collection.
26 July 2026
Jeremy gave an excellent service which was very personal and prompt.
26 July 2026
Sophie and Sarah are always helpful, Efficient, friendly and keep me updated throughout .
26 July 2026
Excellent efficient and friendly service.
26 July 2026
Car was handed back with service light on I think when you're paying £600 for essentially an oil change, being pointed at a bus stop to get into the town is hard to swallow
26 July 2026
I had received a Vehicle Recall for the Driver's Airbag. It was made so easy to get a booking. On the day the lady at reception was so polite and happy to show me how to book in. And within 3 hours I received a text message and also a phone call
25 July 2026
Easy drop off, kept informed and car ready on time.
25 July 2026
BMW York fine 5* Aircon fix - Next day our BMW i3 Failed on A170 - " DRIVE TRAIN / Unable to start - POLICE called out by BMW Emergency - POLICE / Supported us from 13:00 to 19:30 - NO TAXI - Made our own way home -BMW Warranty / Minus Warraty -5*
24 July 2026
Very efficient snd professional from start to finish kept me informed every step
24 July 2026
I came for a re-call. Check regarding safety of airbag. No fault with airbag The valet and wash was excellent which I thank you for, it was worth the wait.
23 July 2026
James Allen was professional, honest & transparent. He made my experience very positive after recently having a negative experience elsewhere. he restored my faith in BMW main dealerships!!
23 July 2026
Brakes were not bedded in at all and didn't function correctly for the first first miles - I don't mind doing it, just would have been good to know ??
23 July 2026
All went well from booking in to driving home
23 July 2026
It was simply an MOT service but it all went smoothly and good customer service.
23 July 2026
Sarah was very polite and efficient. They was a little issue as I had forgot m driving licence, Sarah was quick on finding an alternative solution to obtaining my licence number, which meant I was able to have use of a courtesy car.
23 July 2026
Sarah was really helpful and excellent at communication.
22 July 2026
Staff were very helpful,and got my car sorted in the same day.
22 July 2026
Efficient, friendly and easy
22 July 2026
Friendly efficient professional service
22 July 2026
Amazing service
22 July 2026
Service was good, staff very nice , to improve service it would be good to pick the car up and return it like Mercedes do.
22 July 2026
Vertu picked up the car and returned it afterwards the technicians video explained a lot to me and if I had known about the totally different braking system I would not have bought the car the car has many electrical issues and none of them have been
22 July 2026
Very helpful and informative as to the work required on my vehicle and arranging a future appointment
22 July 2026
Always efficient
22 July 2026
Excellent all round service. From start to finish
21 July 2026
All work completed in good time plus time taken on further instructions on all of the 'gadgets' !
21 July 2026
An issue caused by the garage. Sorted eventually, multiple phone calls, the garage default stance, I must be wrong. Without massive patience and persistence on my part, they would have charged me for their error. An agreeable but not easy outcome!
21 July 2026
I have Alfie Forth, he was very kind and very helpful with my service, he gave me time and space to think about the decisions I wanted to make for my car and did not pressure me.
21 July 2026
Very helpful and skillfull at what they do a very good job
21 July 2026
Customer service very helpful and fault fixed
20 July 2026
I had reported a very specific issue yet the vehicle was given a full health check - had i been paying the bill rather than the car being under warranty, i would have resented paying the additional £132
20 July 2026
very clear
19 July 2026
Staff were exceptionally good thank you. Having severe anxiety problems, I was made to feel totally at ease and was really pleased with the whole process and service.
18 July 2026
Timely and efficient
18 July 2026
Very helpful
18 July 2026
Quick and efficient service. Holly was very kind as well.
17 July 2026
Easy and simple
16 July 2026
Excellent customer service and communication. Everything ran smoothly
16 July 2026
Bonnet struts had to be replaced Noticed at MOT whilst car under warranty with you . March 26 Car was in warranty until end of April 26 Now had to pay parts price for replacement .. should of been replaced foc
16 July 2026
Outstanding, a warm greeting, prompt booking in and personal service, attention to request for details on car specification carried out. The vehicle inspection video Was easy to follow and reassuring, other garages it's to fast and can lack clarity.
15 July 2026
From booking the appointment, to checking in the car, the quick turnaround and to departure the experience couldn't have been better. Efficient with my time and EXCELLENT CUSTOMER SERVICE.
15 July 2026
Booked a 'waiting' appointment approx 2 months before the service was due to ensure I got that 08:30 slot. Arrived on the due day at 08:30. Work on car not started until after 11:30. That being the case very unsatisfactory.
15 July 2026
Straightforward and uncomplicated. They just got the service done with no drama.
14 July 2026
Job done efficiently
14 July 2026
Always a top class service at Vertu York
14 July 2026
Very pleased. Everyone I spoke to was polite, and all of my questions that I had were answered by Hannah who was very helpful.
14 July 2026
Really good service and good customer service. Thanks.
14 July 2026
No problems. Friendly & efficient staff
13 July 2026
I love the Video from the Technician Servicing my Car very good touch.
12 July 2026
First time I've used vertu in York. I delivered my iX car for a short service at 10am. I was told to collect at 5. I arrived at 5pm to find the car was not ready. The car was only available at 5.45pm. Poor communication throughout from the service.
12 July 2026
I get really annoyed with being pestered for feedback. Just do your job well, and if I want to give feedback, I will!
12 July 2026
Everyone was lovely and efficient.
11 July 2026
Service done promptly and efficiently. However service desk needs improvement - twice when booking the service it was agreed I would be given priority as I had to leave promptly, but on arrival at the dealership no knowledge of this at the desk.
11 July 2026
All of the staff are first class giving excellent customer service
10 July 2026
Overall I was completely satisfied with the care taken with the work and helpfulness of the staff. I was a little disappointed that I was required to leave the car all day.
10 July 2026
They fixed the car as quickly as possible
10 July 2026
There were issues when I arrived with the booking, but Hannah did a great job of keeping me informer and getting the car dealt with as quickly as possible. The car was clean with all issues dealt with.
10 July 2026
The check in process was really good. Sophie dealt with me. She was welcoming polite knowledgeable and thorough
09 July 2026
Easy booking, lots of reminders sent, easy check in, good comms about progress, love the video, highlighted an unrelated problem which (after my approval was sought) was fixed same day, dog friendly and air conditioned showroom - excellent service.
08 July 2026
The quality of the vehicle is below expectation
08 July 2026
There wasn't anywhere to work with a laptop and the job took longer than expected. The waiting area was comfortable with drinks etc provided, however, and the team was friendly and courteous
08 July 2026
A good experience. Sophie was a pleasure to deal with, as always.
08 July 2026
Service was good, and pressed with polite staff and good updates
08 July 2026
Staff very polite, helpful, etc.. Loan car wasn't very clean on the inside. Service cost was quoted, but then we were charged less for it although some individual items were more expensive. Booked in for a recall at the same time but couldn't do it
08 July 2026
Excellent from service reception
08 July 2026
The only reason I wasn't completely satisfied was because I never received a call to say my car was ready, it then took me 2 attempts to get through when I called. It was 16.45 when I made the calls.
08 July 2026
I was kept informed and when asking for further inspection of my issue there was no hesitation and seen to straight away by Sophie
08 July 2026
Excellent service. The visit took a bit longer than expected, so I received a discount on an add-on that I'd requested in compensation. Very friendly and helpful staff.
07 July 2026
Jeremy was very attentive and customer focused. He made sure i was looked after with the hire car and facilities within the dealership. He kept me informed of progress of my vehicle through to completion.
07 July 2026
When I telephoned to book the service your representative was not aware that I had the service package in place. When I brought the car in the lady on the service desk initially said that the service was not due for another 1000 miles!
07 July 2026
Everything was done well
06 July 2026
My car didn't get washed but was completed in good time.
06 July 2026
Helpful service
06 July 2026
The main purpose of the visit was a pre- MOT check and then MOT. That was done but other issues mentioned in the booking weren't. Also you told me that the exhaust system problem couldn't be resolved by you as you cannot get the parts. I can online.
06 July 2026
Very helpful staff
06 July 2026
Had to wait over 5wks for a repair while you wait, then after waiting nearly 2hrs been told there wasn't a fault as a recent software update had rectified the issue of a faulty tail light, so i wasted a morning and 48mile round trip
06 July 2026
I was told my car needs a new 12v battery but there is no warning light on. The price was very high compared to other fitters. I was also told on the workshop video my keys needed new batteries when I picked it up no one mentioned this and not done!
06 July 2026
Great service as always !
06 July 2026
Not a great result at all. I took my car in because the DAB radio was losing reception in several channels; the BMW technician said there's nothing wrong with the radio, it passes all the tests so there's nothing they can do about it. Great eh?
05 July 2026
Jeremy in Servicing did an excellent job of communicating and keeping me informed. However, it took more than 2 weeks to fix my car due to parts supply delays. I collected my car and it is still not completely fixed
05 July 2026
State of courtesy car was poor, it needed a valet which I was carried ou at my expense. Lack of interest of Vertu staff (with the exception of Jeremy) when collecting car after issues were resolved.
03 July 2026
Courteous and efficient service
03 July 2026
I have given 5 stars but would like to mention that the car wasn't washed & I would have waited longer for that to happen if given the choice so maybe offer that to your customers.
02 July 2026
The work was carried out on time and was fully informed on progress
02 July 2026
The car was collected and returned as agreed, service video was useful and informative. Everyone I spoke with throughout the process was polite, friendly and helpful.
02 July 2026
The work and helpful staff carried out a good job on my car nice experience .
02 July 2026
Great service , and kept informed of any problems
02 July 2026
The person who dealt with me was exemplary. Kept informed. And work I thought may have to done, didn't. So that was good.
02 July 2026
Efficiency and helpful
02 July 2026
Easy to book the loan car was ready and staff offered a tour and explanation of how to use it.
02 July 2026
For the first time in 30 years the Service took far too long It was known that there were a couple of issues needing attention before it was brought in but it took 6 days for the job The condition the car was returned was very poor
01 July 2026
Everything was completed in good time and all staff very friendly
01 July 2026
Friendly and professional
01 July 2026
Car came back clean with a clean bill of health
01 July 2026
Easy to use, no unexpected surprises
01 July 2026
Service carried out well. Air conditioner works better.
30 June 2026
The service experience was smooth, good communication and therefore to the level I would expect
30 June 2026
Process driven requiring details to be input prior to visit and again when visiting the showroom. No apparent link with staff and although the work was no doubt carried out there was no human contact requiring payment via a text message and having t
30 June 2026
In-person service was excellent from Hannah, however, I'd like to understand the logic of the answer I received.
29 June 2026
The work was done as expeted good job done.
29 June 2026
Efficient service. Kept informed. Car washed and vacuumed
28 June 2026
Work done well and promptly
28 June 2026
Cameron is a great sales guy. Really easy to deal with. I'll be back.
28 June 2026
Waiting service as I was travelling some 20 miles to the service centre and finished ahead of estimated time. Excellent clean and vacuuming
26 June 2026
Service has improved over the past 5 years here.
26 June 2026
The key process is a little impersonal. The loss of (or charging for) collection and delivery is a real customer service fail.
25 June 2026
Good facilities and friendly staff
25 June 2026
All good. People very polite and professional. Service provided as requested. Can't complain.
25 June 2026
The whole situation was dealt with efficiently
24 June 2026
I would have liked to speak to a human being than a screen when I dropped my car off. I also asked for a new Vertu sticker for my rear window as mine had fallen off. I was told no problem but it didn't happens
24 June 2026
Tried calling the service dept MULTIPLE times during the day to find out when vehicle would be ready for collection as had to get my daughter to train station No answer every time Called main switchboard who were no help either
23 June 2026
Everything done as instructed.
23 June 2026
Frustrating when the replacement car has so little fuel in it. Also, at Audi you're generally given a car closer to the spec of your own.
23 June 2026
I told the garage I had an electrical fault after complete power failure. Told it was likely a glitch. Insisted they have a proper look at it and then it needed £1200 of work.
23 June 2026
Pleasant welcoming experience that I was reluctant to go after the previous experience at the hull dealership
23 June 2026
Always efficient and keep me informed.
23 June 2026
Service desk personnel were very helpful. The complimentary valet service was very disappointing. The car had not been properly dried off.
22 June 2026
Service took longer than was intimated at check-in
22 June 2026
I have had no problems with my car since its service. Thank you.
22 June 2026
Good reliable service. Expensive.
22 June 2026
As always, the staff at BMW Vertu York were wonderful. Richard, who collected my car, was lovely and Alfie, who arranged everything on the day, was excellent. Jack's attention to detail, explanations and clarity were exemplary. Perfect all round!
22 June 2026
Brilliant Jeremy and his team from the BMW York Service Department! They managed to find the reason for the battery discharge (a deactivated gps tracker) and fixed the front brakes. Very professional and efficient. Many thanks again, Robert
21 June 2026
Faster than expected service thank to all the team involved for a quick turnaround
21 June 2026
Great service, went above and beyond when car repair needed another day
21 June 2026
Job was completed swiftly. Staff were friendly and helpful
21 June 2026
Looked after my car and did a y job
21 June 2026
Very good customer service
20 June 2026
work done on time and extras like car clean and check up and video of underside of car
20 June 2026
Good communication. Long time to resolve the problem.
19 June 2026
great people great service
18 June 2026
Service received from the staff at Vertu York was professional and efficient as always. In particular Jeremy Higgins. A credit to your business.
18 June 2026
Friendly and efficient. Kept me informed and quick.
18 June 2026
Very friendly and helpful staff in the service team.
18 June 2026
Just straight forward no drama
18 June 2026
Friendly, helpful and efficient
18 June 2026
Did not deal with query I raised about vehicle not updating BMW app. All good apart from this omission. Problem with app continues which I do not know how to resolve.
18 June 2026
Great service, work carried out in a timely manor, very polite friendly staff
17 June 2026
Everything went smoothly. Receptionist was very helpful with the checking in process, was kept updated theoughout the service. Videos very helpful. Didnt pay the invoice online and instead paid when I returned to the service centre.
17 June 2026
Work done well within schedule..
17 June 2026
Polite & helpful
16 June 2026
Very good & friendly & helpful front of house customer service (Sarah Gillespie). As always with BMW. the technicians did a great job.
16 June 2026
Car in for replacement part that should not have failed. Inconvenient. Also the juddering noise from the back transfer box has returned intermittently (fixed 18 months ago). Cannot do anything because Alphabet (BMW) need a fault.
16 June 2026
As always the service I get from BMW and Sarah is outstanding.
16 June 2026
Friendly and helpful staff and work completed on schedule.
16 June 2026
Fitted me in within a very short window
16 June 2026
The service I recieve at Vertu York is always great and no differenc this time. Sophie was friendly and professional as usual.
16 June 2026
Great service
15 June 2026
Pleasant staff and kept updates as advised by staff.
15 June 2026
Customer Service was excellent.
15 June 2026
Friendly helpful knowledgeable staff
14 June 2026
Courteous and professional service
14 June 2026
Friendly, courteous and efficient
13 June 2026
I avoided the call centre which cauded problems with my booking last time. Alfie was super helpful in making the booking, so was the self check-in.
13 June 2026
Everything was as expected.
12 June 2026
Kept thoroughly informed throughout.
11 June 2026
I was very satisfied, the staff were very helpful and efficient.
FIND Vertu York BMW
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08.00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18.30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
05 September 2026
Advisor was great professional