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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

Service

Sorted promptly

Service

Issue was sorted out under warranty, waiting for the warranty approval was the hardest part to getting the issue sorted.

Service

Nothing was found wrong with the recall check. Car was nicely cleaned

Service

Clear explanation of what was done and easy booking in process.

Service

Mike and the team have looked after me for over 5 years, they are always helpful and attentive.

Service

My MOT and brake fluid replacement went as planned and the video health check is very helpful.

Service

Always treated with respect no matter a persons background

Service

Good service Car cleaned as well

Service

Excellent.

Service

Excellent service from Vertu York, collected and delivered the car, respecting social distancing, work carried out to a high standard, car cleaned before return. All in all excellent, professional service.

Service

I booked this service to have my new used car checked out as it was purchased outside of the approved used scheme. I was expecting, and happy to, to pay for this service but was told that it was a complimentary health check with no charge

Service

Very satisfied

Service

Recall undertaken as per requirements, straight forward process.

Service

All works completed and an extra query I asked answered as well.

Service

Not 100% because the video feedback was virtually inaudible and the tyre tread depth recorded on the form was transposed NS/OS but the service received was excellent as usual

Service

Everything went smoothly and car was ready at agreed time and cleaned.

Service

VERY SATISFIED BUT COULD NOT HEAR VIDE0 REPORT, GREAT IDEA BUT NOT IF IT IS NOT AUDIBLE

Service

Excellent service

Service

Took a bit longer than originally advised

Service

Did what was required.

Service

everything done as agreed and on time

Service

Arranged to see 'guru' when collecting car, - but not available.

Service

They are very thorough and fair. New tyres were needed and i asked for and received a decent discount!

Service

Had a recall on my X5...loan car provided and all work complete same day

Service

Brilliant as always! In all the years I've owned a car, BMW is the only garage to return my car in an immaculate condition. Thank you!

Service

Very good

Service

The service from order to delivery was excellent Good communication from BMW a through the period

Service

Very helpful and accommodating service advisor

Service

My car has come out perfect and I have assurance no corners were cut

Service

Everything was first class .Mike at the Service counter contacted me promptly to discuss the work needed on the brakes. As usual he was very friendly and informative. The vehicle health check is also very useful and. my car was returned in excellent

Service

All repairs completed quickly

Service

Most of the service went to plan

Service

Very quick great job

Service

Always very helpful

Service

Bit expensive.

Service

Great service with a friendly welcome.

Service

The job was done and the vehicle returned clean.

Service

Efficient and pleasant

Service

No problems

Service

no problems, collected and returned car, fully valleted

Service

See above

Service

My car ate it's oil filter (again) so it was in for longer than planned, but the dealership made it easy and extended the loan car, which was a nice car and well presented - clean and tidy.

Service

Excellent customer service and my car was returned to me in pristine condition.

Service

Contained in the above comments

Service

Polite and informative

Service

Very obliging in fitting things in, collecting the car for safety recalls etc. This has been important to me as I am supposed to remain at home because of Covid and yet the card is needed for doctors/hospital visits.

Service

Staff are competent and very helpful

Service

Prompt action.

Service

All sorted efficiently

Service

see above - all was carried out as requested - a fault was found - and sorted without any fuss

Service

Usual very good service and polite staff

Service

Always attentive to detail, and keeping the customer informed.

Service

As above we value the relationship we have with the dealership and we are always made to feel equally valued when we visit. Mike and on this latest occasion Rachel always deal with us in a thoroughly professional, knowledgeable and friendly manner.

Service

The team kept me up to date with everything, sending over a video and a follow up call with the details.

Service

Could not be better

Service

All work done. No problems.

Service

Easy hand over and kept in formed of any issues, car was returned cleaned and satisfactory.

Service

Efficient, value, professional, friendly service.

Service

See response Q1

Service

Problem fixed

Service

Resolved all the issues without fuss

Service

service staff were friendly and the check was quick and the appointment system excellent, covid regulations were very well implemented

Service

The people were excellent and everything went well

Service

Good customer care in difficult times.

Service

Everyone is so polite and professional, the lady on reception was friendly and helpful. The service was completed quickly at a fair price and my car was given back to me lovely and clean.

Service

The service staff were knowledgable and helpful. In the current situation the safety was excellent and I felt safe whilst I was in the building. I was able to wait while the work was carried out and the WiFi was good enough to allow we to work.

Service

Well looked after very warm and friendly

Service

2nd to none service, outstanding.

Service

They did their job.

Service

I would be completely satisfied, but when I went back to collect my car I had to wait about 10 minutes as no one was on the service desk for some reason. Having said that, I would not hesitate to use Vertu again.

Service

Good

Service

Customer service staff sought financial refund for the work I had done on my car due to a known fault and the repairs were done promptly and car runs like a dream again.

Service

Tim looked after whole my buying experience and made it very easy, he is a real credit to the company.

Service

Absolutely faultless

Service

A good experience, even in these trying times.

Service

I have disabilities and can be very nervous and worried regarding situations like this. Thomas the Sales Advisor was very kind and helpful and made me feel at ease. He also kept me informed throughout the whole process.An excellent experience.

Sales

Extremely helpful and informative staff. Ben was kind talked through lots of different options and was extremely knowledgable.

Sales

Everything went smoothly

Sales

Excellent service

Sales

The service from Tim, Matt, Chris and everyone else was superb

Sales

The service provided by Vertu BMW York was outstanding and I would like to publicly praise Mr. Timothy Green by the extraordinary customer service provided. All the process, from choosing the car, ordering, production and delivery went very well!

Sales

Excellent service under Covid circumstances

Sales

Salesman Dan Feather is always easy to work with

Sales

Looked after us well

Sales

No issues

Sales

Difficult times but looked after very well as safe as possible

Sales

fast efficient and nice service

Sales

Great click and collect service

Sales

Sales representative was outstanding and helped every step of the way

Sales

Brilliant service brilliant vehicle we couldn't be happier with our X5

Sales

Daniel was very helpful, and kept us informed on progress at regular intervals.

Sales

Handover went smoothly

Sales

The team at Vertu in York in the current guise and Cooper BMW before them are spit on. Tim Green who sold the car to me always looks after me and makes sure everything is spot of every time I deal with him. He is spot on and needs a pay rise!!!

Sales

Oliver helped facilitate detailing prior to handover very efficiently. Alex had kept everything ready and wasn't pushy to take extras which was refreshing.